Regions Bank

Reviews

• ★ ☆ ☆ ☆ ☆
  I wish I could give negative Stars. Absolutely the worst customer service ever. I made a cash deposit on Saturday through the ATM and they held it. There was no notice on the deposit slip and nobody answered the customer service number on Sunday. When I went in to get this corrected this morning Matt Green said he would help. After five minutes he said the funds would be available tomorrow. After explaining that this was unacceptable and eventually siting on hold, in the lobby , with customer service and 45 minutes later Matt and one of the ladies finally got me my money. It was proof to me that if you don't do a lot of business, generate income for them, they have no need for you. These are just my thoughts.
  By Bill Plachter, February 12, 2018
• ★ ☆ ☆ ☆ ☆
  Arrogant, childish little women talking down to the poor souls who have the misfortune of having their money stored at this federally regulated chop shop. Received a unwanted, unsolicited phone call from the branch manager today. Said she was following up on a problem with a issue I have while making a deposit. I did not request any further assistance she stated she was following up to make sure i was "happy". When i took the oppourtunity to point out some of the ongoing issues she became defensive and argumentative. Then she asked if I was sure I knew which branch i was talking about. What? Same branch for over 10 years. Across the street from my post office box. Pass it 50 times daily. No i am too feeible minded to know where I am at. What the hell? She calls in what i assume was a attempt at improving the branch reputation and instead of listening to concerns she becomes defesnsive and condescending. Perfect! Regions Bank-if you keep $100k in your account (which i used to do) I was treated with a little respect. Now that I'm only keeping about 15,000 it's a major hastle for them to take my deposit. Oh, she was able to phone my business and get straight to me. After her rude call to me I wanted to speak to someone about the situation and all I get is automated systems and customer no service. It finally put me on hold to speak to a CSR with a hold time of 15 minutes. Yeah that seems fair.
  By Curt Chappell, May 08, 2017

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